Legal terms governing your use of the city99 platform and services
Last Updated: January 1, 2026
Important Notice: By creating an account and using the city99 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use our services.
For the purposes of these Terms and Conditions, the following definitions apply:
To create an account and use city99 services, you must meet all of the following eligibility requirements:
You must be at least 21 years of age at the time of registration. city99 strictly prohibits underage gambling. We reserve the right to request proof of age at any time, and accounts found to belong to individuals under 21 will be immediately closed with all funds forfeited.
Our services are primarily intended for residents of Indonesia. By registering, you confirm that you are physically located in a jurisdiction where online gaming is not explicitly prohibited by local law, and that you are solely responsible for ensuring your use of city99 complies with all applicable laws in your jurisdiction.
You must have the legal capacity to enter into binding contracts under the laws applicable to you. You confirm that you are not:
Each individual is permitted to hold only one account with city99. Creating multiple accounts (duplicate accounts) is strictly prohibited and will result in closure of all accounts and forfeiture of any balances and bonuses.
To register for a city99 account, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and phone number. All information provided must match the identity documents you will submit during KYC verification.
city99 is required by international regulations and anti-money laundering laws to verify the identity of all users. You must complete KYC verification by submitting:
Failure to complete KYC verification within 30 days of registration or when requested may result in account suspension and restrictions on withdrawals. All withdrawals require completed KYC verification.
You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must:
city99 is not liable for any losses resulting from unauthorized use of your account if you fail to maintain proper security measures.
You must keep your account information current and accurate. If your contact details, address, or banking information changes, you must update your account profile immediately. city99 is not responsible for failed communications or transaction issues resulting from outdated information.
city99 accepts deposits via Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). Minimum deposit amounts vary by payment method, typically starting at Rp 50,000 for bank transfers and Rp 25,000 for e-wallets. Maximum deposit limits per transaction are displayed during the deposit process.
You may only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited. All deposits are final and non-refundable once credited to your account, except in cases of clear processing errors verified by city99.
Withdrawal requests can be submitted at any time through your account dashboard. Minimum withdrawal amount is Rp 50,000, with a maximum of Rp 50,000,000 per transaction. Withdrawals are processed to the same bank account or e-wallet used for deposits as a security measure.
Processing times are typically 1-4 hours during business hours (07:00-20:00 WIB, Monday-Friday). Requests submitted outside business hours or on weekends/public holidays will be processed on the next business day. Large withdrawal requests exceeding Rp 20,000,000 or unusual withdrawal patterns may require additional verification, which can extend processing time by 1-3 business days.
city99 maintains strict anti-money laundering (AML) controls. You must wager deposited funds at least once (1x turnover requirement) before submitting a withdrawal request. Deposits followed immediately by withdrawal requests without reasonable gaming activity will be flagged for review and may be declined or subject to administrative fees.
city99 does not charge fees for deposits or withdrawals. However, your bank or payment provider may impose their own transaction fees, for which city99 is not responsible. Any third-party fees are deducted by the payment provider before funds reach your account.
city99 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions that will be clearly displayed when you claim the bonus. Key conditions typically include:
city99 reserves the right to cancel bonuses, void winnings, and close accounts if we detect bonus abuse or fraudulent activity including but not limited to: creating multiple accounts to claim duplicate bonuses, colluding with other players, exploiting software bugs or game errors, using betting strategies designed to meet wagering requirements with minimal risk, or any other activity that city99 determines in its sole discretion to be abusive.
city99 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. We also reserve the right to exclude individual players from promotions if we have reasonable grounds to believe they are not acting in good faith.
All bets are final once confirmed. You are responsible for ensuring the accuracy of your bet selections before confirmation. city99 is not responsible for user errors in bet placement. In the event of technical errors, obvious pricing mistakes, or system malfunctions, city99 reserves the right to void affected bets and refund stakes.
Sports betting markets are offered on football (including BRI Liga 1, English Premier League, La Liga, Serie A, Bundesliga, Champions League, FIFA World Cup, AFF Cup), badminton, basketball, tennis, E-sports, and other sports. Bet settlement is based on official results as determined by the governing sports body. If an event is postponed, abandoned, or cancelled, specific settlement rules apply as outlined in our sports betting rules section.
Live casino games are provided by third-party software providers including Evolution Gaming, Pragmatic Play, and others. Game results are determined by these providers' systems and certified Random Number Generators (RNG). city99 is not responsible for technical issues, connectivity problems, or disputes arising from live dealer games. All such disputes must be resolved through the game provider's dispute resolution process.
All slot games and RNG-based games use certified random number generators that have been independently tested for fairness. RTP (Return to Player) percentages are displayed for each game and represent long-term statistical averages over millions of game rounds. Individual sessions may vary significantly from stated RTP.
city99 offers togel (lottery) betting on international draws including Togel Singapore (SGP), Togel Hongkong (HK), Togel Sydney (SDY), and others. Results are determined by official lottery operators in their respective jurisdictions. city99 acts solely as a betting intermediary and does not control or influence lottery outcomes.
Fair Play Policy: city99 is committed to fair gaming. All games use certified RNG systems and are regularly audited for fairness. However, all casino games have a built-in house edge. Gaming should be treated as entertainment, not a method to make money.
city99 is committed to promoting responsible gaming and provides tools to help you maintain control over your gambling activity. You are encouraged to set personal limits and seek help if gambling becomes problematic.
Through your account settings, you can set:
Once set, limits take effect immediately. Increases to limits are subject to a 24-hour cooling-off period. Decreases take effect immediately.
If you feel you need a break from gambling, you can request a temporary time-out (24 hours, 7 days, 30 days, or custom period) or permanent self-exclusion. During a self-exclusion period, you will not be able to log in, deposit, or participate in any gaming activity. Contact our support team at [email protected] to activate self-exclusion.
If you believe you may have a gambling problem, please seek help immediately. Warning signs include gambling more than you can afford, chasing losses, gambling affecting work or relationships, or feeling unable to stop. Our support team can help you activate account restrictions or provide information about professional counseling resources.
The following activities are strictly prohibited and will result in account closure and forfeiture of funds:
While city99 strives to maintain 24/7 service availability, we do not guarantee uninterrupted access. The platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. city99 is not liable for losses resulting from service interruptions.
city99 services are provided "as is" without warranties of any kind, whether express or implied. We do not warrant that the platform will be error-free, secure from hacking attempts, or free from viruses or other harmful components.
To the maximum extent permitted by law, city99's total liability to you for any claims arising from your use of our services shall not exceed the amount of funds in your account balance at the time the claim arose. city99 is not liable for indirect, consequential, or punitive damages.
city99 uses third-party game providers, payment processors, and software vendors. We are not responsible for failures, errors, or disputes arising from these third-party services. Your remedy for such issues is limited to the policies and procedures of the respective third-party provider.
You may close your account at any time by contacting customer support. Before closing, you must withdraw any remaining balance (subject to wagering requirements for bonus funds). Closed accounts cannot be reopened except at city99's sole discretion.
city99 reserves the right to suspend or permanently close your account at any time if you violate these Terms and Conditions, engage in prohibited activities, fail to complete KYC verification, or for any other reason at our sole discretion. In cases of account closure for rule violations, city99 may forfeit any remaining balance including deposits and winnings.
Accounts with no login activity for 365 consecutive days are considered inactive. city99 may charge an administrative fee of Rp 50,000 per month on inactive accounts with remaining balances. Accounts inactive for over 24 months may be permanently closed.
These Terms and Conditions are governed by and construed in accordance with international gaming law and the laws of the jurisdiction in which city99 holds its gaming license. By using city99 services, you agree to submit to the jurisdiction of these courts.
In the event of a dispute between you and city99, we encourage you to first contact our customer support team at [email protected] to seek an amicable resolution. If the dispute cannot be resolved through customer support, you may escalate the matter to our management team for formal review.
Any claim or dispute must be raised within 30 days of the event giving rise to the claim. Claims not raised within this timeframe are deemed waived and city99 will not consider them.
For questions, concerns, or complaints regarding these Terms and Conditions or any aspect of city99 services, please contact us:
Agreement Acknowledgment: By clicking "I Agree" during registration or by using city99 services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. city99 reserves the right to update these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.
Our support team is available 24/7 to help clarify any aspect of our Terms and Conditions
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